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Shipping & Returns

Thank you for purchasing from our small business, Francis Miscreations, LLC. Check out our policies below:

Return & Exchange Policy

​​Refunds and Exchanges

Not satisfied with your miscreation? We're happy to return or exchange it within 14 calendar days of purchase.

 

To be eligible for a refund, item(s) must be unused and in the same condition you received it.​

 

​Please note, there will be some minor differences between the product(s) and the image(s) shown. Each item is individually crafted, resulting in a unique, quality item. Thank you for your understanding!

Shipping Policy

Shipment processing time

All orders are processed within 7-10 business days of receipt. Please note that custom orders and larger items will delay processing and shipment time. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.​ If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

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Shipping rates and delivery estimates

Francis MisCreations, LLC ships to addresses within the US and US Territories for a small fee or free after $50 purchase and internationally for an additional fee. â€‹â€‹Shipping is calculated at checkout. Standard shipping time is 3-7 business days â€‹

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Customs, Duties, and Taxes

Francis MisCreations, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

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Damages

Francis MisCreations, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.​

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Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded. Francis MisCreations, LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

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Missing or Stolen Shipments

​Francis MisCreations, LLC is not responsible for missing or stolen shipments. Please contact the shipment carrier. 

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